Practice information
Complaints
If you are unhappy with any part of your care, we want to know, so that we can put things right.
Talk to us first
Most concerns can be put right quickly by speaking to us. Please call 029 2038 8036, email info@opaldentalpractice.co.uk or write to us at 97 Cathedral Road, Pontcanna, Cardiff, CF11 9PG. Complaints are looked after by Dr Ammar Salman, our Principal Dentist.
We will acknowledge your complaint within 3 working days and aim to give you a full reply within 10 working days. If we need longer to look into it properly, we will tell you why and when to expect our reply. Raising a concern will never affect your care.
NHS treatment
Complaints about NHS dental care in Wales follow the NHS Wales “Putting Things Right” arrangements. You can raise your concern with us, or with Cardiff and Vale University Health Board, and Llais can give you free, independent help to do so. If you are not satisfied with the response, you can ask the Public Services Ombudsman for Wales to look at it.
Private treatment
If you are not satisfied with our reply about private care, the Dental Complaints Service offers free, impartial help with complaints about private dental treatment.
Regulators
Opal Dental Practice is registered with Healthcare Inspectorate Wales, which inspects dental practices in Wales. It doesn’t investigate individual complaints, but it welcomes feedback about the services it registers. Concerns about a dental professional’s fitness to practise can be raised with the General Dental Council.
Last updated 24 September 2026
